**IMPORTANT NOTICE - PLEASE READ BEFORE PLACING AN ORDER FOR FLOUR** **PLEASE DO NOT COME TO THE MILL FOR FLOUR UNLESS YOU HAVE A CONFIRMED ORDER FOR COLLECTION, I WILL HAVE TO DISAPPOINT YOU AND YOUR JOURNEY WILL BE WASTED** Despite doubling production in the past few weeks, I am still struggling to keep up with orders and currently have a backlog of about 5-6 weeks. If you live locally please try one of my local stockists listed on The BUYING FLOUR page. I am trying to keep them supplied. TO ALLOW AS MANY PEOPLE AS POSSIBLE TO BE ABLE TO BUY FLOUR IN THE SHORT TERM, I MAY RESTRICT THE SIZE OF SOME ORDERS. Please accept my apologies, I am doing all I can to supply quickly, but the nature of Charlecote Mill is such that I am constrained with what I can do.
** COVID 19 UPDATE 12th MAY 2020 ** I understand that many of you are frustrated by the ongoing wait for flour. Supermarket shelves are still empty and I cannot single handedly fill the void that has been left by them. I am working as hard as I can to get through the orders. I have never experienced a situation like this before and it is taking me longer to get through the backlog than I originally anticipated so wait times MAY be longer than I first quoted. Please accept my apologies for the delays. ** I only use water power, the river levels are low and this is impacting my ability to produce. I have no control over this, but it entirely controls what I can produce. ** Yesterday I spent 90 minutes on the phone and e-mail replying to people chasing me, I have your orders and I will fulfil them, but that time would be better spent milling. ** Since lockdown, I have accepted over 1500 orders and rejected 500 more. Normally I would deal with about 300 in that time. ** It is only me and one volunteer trying to meet this need; every ton of flour I produce results in us physically carrying that 3-4 times, it is exhausting! ** I added order numbers to try to give you a guide, this has backfired on me, so I regret I am removing this from my site. Sorry to those who used it as intended. THANK YOU TO ALL OF MY CUSTOMERS WHO UNDERSTAND WHAT I AM GOING THROUGH AND FOR YOUR CONTINUED PATIENCE AND SUPPORT, I WILL BE IN TOUCH TO SUPPLY YOUR FLOUR AS SOON AS I PHYSICALLY CAN.
Producing traditionally stoneground flour since 1752